In the Media

In the Media

Kay on Go’ Morgen Danmark: Tips on Making Friends

Making friends was the topic on Go’ Morgen Danmark when Kay Xander Mellish visited the national morning show to discuss a recent report saying that Denmark was one of the hardest countries in the world for internationals to make friends.

“Danes are actually very good friends – they are good friends you can count on. But because they want that kind of relationship where you can count on each other, they want to have a limited number of friends. They often make those friends in primary school or high school. So if you’re 39 or 49, it’s very difficult to find new friends.”

How did Kay make friends when she arrived in Denmark? asked host Mikkel Kryger.

“I took the initiative again and again and again, even when it came to dating. Danes are very nice people, but they don’t want to impose on others. They don’t want to disturb you. So if you want to be friends, or date them, you have to ask the first time…and the second time…and maybe even the third time if you want to come into their circle of friendship.”

The number one tip
“Kay, another thing one can do is read your book, because you’ve written almost a guide for coming to Denmark, How to Live in Denmark. You’ve shared some of your own experiences,” said host Mikkel Kryger. “What do you think are some of the solutions to these challenges internationals face when moving here?”

Kay said, “The number one tip I give to people is – if you want a Danish friend, find a Dane who didn’t grow up where you live now. So if you’re here in Copenhagen, you need to find someone who grew up in Aalborg, or Viborg, or Sønderborg, because they don’t have their network. They don’t have all their old school friends, or family friends.

“If you find someone who grew up here in Copenhagen, they’re always busy.”

Danes who have recently returned from living abroad are another good focus group, Kay says, since they’re often looking for more diversity in their social circles.

In the Media

Tips for Working with Americans in Børsen

In a recent edition of the Danish business newspaper Børsen, Kay Xander Mellish offered seven “Tips for Working with Americans“.

“I hear it again and again when I speak to my clients who deal with American colleagues, customers and suppliers: We thought the cultures were pretty much alike, but they’re not,” Kay writes in Danish.

“The US is a high-risk, high-reward culture that can seem both exhilarating and cruel to a Dane raised on social cohesion, trust, and safety. And American business culture reflects both the excitement and energy and unforgiving nature of American life.”

Tips for working with Americans
In the Børsen article, Kay offers several tips from her new book Working with Americans: Tips for Danes.

Act enthusiastic.The cool, controlled behaviour and flat speaking voice that signify a mature adult in Denmark can be misinterpreted by Americans as disinterest or even boredom. Americans live life with an exclamation point. If you want Americans to get excited about your product, you will need to act as enthusiastic as they do.

Think big. Danes sometimes make the mistake of “thinking small” when going into a negotiation and focusing only on the potential deal at hand. But their American counterparts may not want to limit themselves. They may think bigger, bigger, bigger. In American business as American life, you can always go much lower or much higher, in price or in scope. Be prepared for upselling if the opportunity presents itself.

Give positive feedback. Danes often take the approach that “We hired you to do a job, you’re doing it, and we’ll let you know if there is a problem.” But Americans raised on a culture of constant positive reinforcement often perceive this as “You only call us when something goes wrong.” Keep your US employees and suppliers happy by adopting the habit of regular appreciation for everything that goes right.

Avoid sarcasm and Danish humor. Humor is always tough to export, and the Danish conviction that everyone should be able to make fun of themselves can clash with American sensitivities in a politically correct age. Sarcasm is another risk – the Americans probably won’t understand it and it could get you branded as a negative person, one of the worst things to be in American eyes.

Set specific targets and outline assignments. Danish employees like a feeling of independence, of being given a project outline and trusted to finish it well and on time. American employees are accustomed to clearer instructions and goals. Some may find the Danish approach refreshing, but most will find it nebulous and confusing. Americans also expect more monitoring. If you’re not watching them, some employees will take the opportunity to goof off.

US customers expect high availability. If you’re dealing with a US customer or business partner, don’t count on them to be understanding when you take an extended Danish-style summer vacation and they can’t reach you. In the US, the customer is king and convenience is queen, so if you make access to you or your product too difficult, competitors may see an opening. Limited “telephone times” like in Denmark don’t work; you need to be available at any time within working hours, and sometimes outside them.

Hiearchy is a part of the meritocratic culture. One aspect of American life Danes don’t always understand is how hard it is to make to the top, even for people who come from a relatively privileged background. Once a man or a woman has become a boss, they want the respect and the power that comes with that position. They like their titles, and they’ll often make decisions on their own, without seeking consensus from their team.

Before you go, study the differences
The most important thing to remember is that even though the US and Denmark have a lot in common – like a lack of patience with formalities, and the love of a good deal – the business cultures are very different. Study those differences and plan how you’ll handle them before you go.

Read the original article in Danish.

Image mashup credit: Kay Xander Mellish 2019

In the Media

Kay on Go’ Aften Danmark Live

How to Live in Denmark’s Kay Xander Mellish recently visited the Danish national TV program Go’ Aften Danmark to discuss politeness in Denmark.

Kay joined two other expats to respond to the hosts’ challenge: how can Danes be more polite.

One of the other expats encouraged Danes to be more outgoing; another suggested using more kind words, such as please.

Kay’s input was that Danes could perhaps avoid English-language profanity around native speakers.

You can see the entire interview on TV2Play.

Photo credit: Kay Xander Mellish 2019

In the Media

Tips for Danes Working With Americans on DR Radio P1

“Today I have in the studio Kay Xander Mellish, and she’s here to talk about her new book, Tips for Danes Working With Americans”, announced host Tore Leifer on DR’s Radio P1 the other day.

It’s always enjoyable to visit the DR studios on Amager – so enjoyable that I didn’t mind that Tore had misunderstood the name of the book, which is actually Working With Americans: Tips for Danes.

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Denmark and the USA, In the Media, Stories about life in Denmark

Copenhagen vs New York City: Reversal of fortune?

“When I first moved to Copenhagen from New York City, more than a decade ago, Danes used to ask me why I wanted to come to a little place like Denmark after living in glamorous Manhattan,”, writes Kay Xander Mellish in a new article for Berlingske.dk (in Danish) and The Copenhagen Book (in English).

“Nobody asks that any more. In the time since I’ve been here, Copenhagen has increased its confidence while New York City as a cultural capital seems to have lost its mojo.”

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In the Media

What should you pack if you’re moving to Denmark? Here are a few tips

What do you need to pack if you’re moving to Denmark? Casual clothes, over-the-counter medicines, unique ingredients for recipes, and games with English-language rules, writes Kay Xander Mellish in a new article for TheLocal.DK.

An extra set of eyeglasses is useful if you wear them, she adds, since optometry and opticians aren’t covered by the Danish health system and can be expensive. It’s also a good idea to bring along an external hard drive to back up your laptop data – laptop theft is all-too-common in Denmark.

And you can leave your high heels at home. In Denmark, practical clothing is key.

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In the Media

The Privileged Immigrant: Kay Xander Mellish’s TEDx Talk

Kay Xander Mellish’s TEDx Talk “The Privileged Immigrant” looks at highly-educated immigrants who choose to relocate for professional or personal reasons.

What responsibilities do these privileged immigrants have to the places where they’ve chosen to live?

In the talk, which was delivered April 14, 2018 at TEDx Odense, Kay suggests that immigrants with options need to research the basic values of the place where they intend to move in order to make sure that their own values are in line with the people who already live there.

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In the Media

How to Work in Denmark in Jyllands-Posten: Working culture in Denmark

Denmark’s highest-circulation newspaper, the Jyllands-Posten, published an extensive interview with “How to Work in Denmark” author Kay Xander Mellish about working culture in Denmark.

Accompanied by photos taken at the Copenhagen headquarters of Carlsberg, Kay’s former workplace, the article goes into Kay’s reasons for coming to Denmark and her observations about the Danish workplace.

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In the Media

Tips on business etiquette in Denmark: The Local.dk

More than 200,000 foreigners are now at work in Denmark, according to the Confederation of Danish Industry. But the fine points of business etiquette in Denmark can be tricky for non-Danes. Many of the “rules” are unwritten, and Danes have expectations of their business partners they might not always be aware of themselves.

In an article for TheLocal.dk, Kay talks about some of these unsaid expectations and unwritten rules of Danish business etiquette.

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